Standard Access

Navigational Pathway

6.3.3 ADA for Connected Vehicles with Third-Party Instruments

In connected vehicles, with voluntary and advanced compliance with regulation UNECE-115, the Connected Vehicles have an electronic module called Secure GateWay (SGW), which prevents write access in the vehicle. The unlock of the writing function is only possible using third-party tools that have implemented the Authenticated Diagnostics Access (ADA) function, which are listed in the related News.

The Integrated diagnostics function requires the following steps:<ol><li>Register the IO.</li><li>Register the IO employee if necessary.</li><li>Click on Enter your info (on the red side bar to the top right) on the main screen.</li><li>Click on Access.</li><li>Enter the username and the password.</li><li>Click on ACCESS.</li><li>Make sure to have one of the diagnostic tools included in the list provided in the News Authenticated diagnostics (dated 14/10/2019). Otherwise it is not possible to unlock the SGW.</li><li>Purchase a subscription to Integrated diagnostics for connected vehicles with third-party instruments that lasts at least 1 hour, as described in section 2. "Payment for RMI."</li><li>Click on Welcome <NAME> (on the red side bar to the top right) on the main screen.</li><li>Click on Your subscriptions. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.</li><li>Select a subscription compatible with the requirements (possibly the only just purchased), with the state To be configured, To be activated or Active, by clicking the arrow in the coloured button.</li><li>Click the Generic Diagnostic Tool logo to the bottom right.</li><li>Return to the diagnostics session.</li><li>When prompted, enter your credentials for the Stellantis RMI system.</li></ol>

9. Repair Assistance Technical Support

As required by standard ISO 18541, in this section, users with the repairer type of activity can request technical support from Stellantis for the repair of a vehicle at conditions normally provided by Stellantis, as listed here:<ol><li>The vehicle to be repaired must be less than 10 years old.</li><li>The user must have an active subscription to Manuals that lasts at least 1 hour, for the vehicle brand for which support is required.</li><li>The user must access a diagnostics solution integrated with Stellantis SW, among those listed in section 6.3. "Integrated diagnostics."</li><li>The user must be a level 1 Technical Expert, qualified or being qualified, according to the Stellantis training programme, or demonstrate to have an equivalent qualification.</li><li>The user must have performed the diagnostic process with Stellantis SW and possibly with the support of bidirectional diagnostics and not have been able to identify the correct repair solution.</li></ol>

The "Technical Support for Repair Assistance" function requires the following steps:<ol><li>Register the IO.</li><li>Register the IO employee if necessary.</li><li>Click on Enter your info (on the red side bar to the top right) on the main screen.</li><li>Click on Access.</li><li>Enter the username and the password.</li><li>Click on ACCESS.</li><li>Perform the diagnostic process according to what is indicated in section 6.3. "Integrated diagnostics", without being able to identify a repair solution.</li><li>Click on Technical Help Desk (in the Services menu to the top right) on the main screen.</li><li>Click on Proceed by filling in the form.</li><li>Fill in the TECHNICAL ASSISTANCE REQUEST form, attaching diagnostic screens and other material if possible that helps Stellantis technicians identify the problem.</li><li>Click on send information.</li><li>Wait to be contacted by Stellantis technical personnel.</li></ol>